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The Edinburgh International Conference Centre (EICC) had outgrown its legacy hardware controller-based WLAN. With the need to support 802.11ac data rates, greater density of devices and the increasing demand for Wi-Fi access, the EICC required a highly scalable, reliable 802.11ac Wave 2 Wi-Fi solution which could support its high profile events and its commitment to sustainability.
Greater demands on the WiFi network used by members of the press, club staff and users of the extensive conferencing and banqueting facilities at St James’ Park required the club to carry out a full refresh of the WiFi network.
Having already supported the club for many years, Westcom Networks was approached to carry out a review of the requirements and carry out at install not only at the stadium but also at the training ground and academy.
We get daily reports showing who is answering how many calls, what the average wait time is and so on. We work to SLAs for our clients, and we now have the intelligence to make sure we are keeping to these. Something as simple as the wallboard means that supervisors can look up and see if there all calls queuing and yet people available. It’s that simple. The new system makes it better for customers as we are able to answer more calls and deal with people’s enquiries more quickly. We’ve been really pleased with the whole experience, and the ‘hand holding’ and attention we got from ipcortex, and from Westcom, was first rate!
A solution is only as good as the technology from the vendor and the partner that supports it. The combination of ADTRAN Bluesocket vWLAN and Westcom Networks gives the school great confidence that we are ready for the user experience demands that lie ahead.
A great product is nothing without great support and Westcom Networks have become part of the team. They understand our unusual business environment and provide us with time critical support on some of our largest events.
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