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Zorba Delicacies were conducting a large scale factory and warehouse automation project. This required a higher speed network infrastructure, Wi-Fi connectivity throughout, a new IP based telephone system and additional network capacity for new devices.
Westcom was approached as an existing IT partner to provide a proposal to create the foundation for the automation project to be successful.
With promotion to the Premier League in 2016 came a need for Middlesbrough to comply with the leagues requirement for IT services.
Having managed the clubs WiFi network for the press over a number of years, Westcom were approached to provide a full refresh of the clubs network infrastructure.
We get daily reports showing who is answering how many calls, what the average wait time is and so on. We work to SLAs for our clients, and we now have the intelligence to make sure we are keeping to these. Something as simple as the wallboard means that supervisors can look up and see if there all calls queuing and yet people available. It’s that simple. The new system makes it better for customers as we are able to answer more calls and deal with people’s enquiries more quickly. We’ve been really pleased with the whole experience, and the ‘hand holding’ and attention we got from ipcortex, and from Westcom, was first rate!
A solution is only as good as the technology from the vendor and the partner that supports it. The combination of ADTRAN Bluesocket vWLAN and Westcom Networks gives the school great confidence that we are ready for the user experience demands that lie ahead.
A great product is nothing without great support and Westcom Networks have become part of the team. They understand our unusual business environment and provide us with time critical support on some of our largest events.
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